At SastaJugaar, we stand behind the quality of our service and are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on Higgsfield.ai Creator Plan subscriptions purchased through our platform.
All refunds are processed through Paddle.com, our payment processor and Merchant of Record, in accordance with their refund processing policies.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for first-time purchasers of the Higgsfield.ai Creator Plan subscription through SastaJugaar.
1.1 Eligibility Requirements
- You are a first-time customer purchasing through SastaJugaar
- Refund request is submitted within 30 calendar days of the initial purchase date
- You provide a valid reason for the refund request
- Your account has not been terminated for violating our Terms of Service
- You have not previously received a refund from SastaJugaar
1.2 What's Covered
The 30-day money-back guarantee covers:
- Full refund of your first month's subscription payment ($40)
- Technical issues preventing service access (after reasonable troubleshooting attempts)
- Service not meeting your expectations or requirements
- Dissatisfaction with Higgsfield.ai Creator Plan features
2. Refund Request Process
To request a refund, follow these steps:
2.1 How to Request
- Contact Support: Email support@sastajugaar.com with "Refund Request" in the subject line
- Provide Information: Include your:
- Full name and email address used for purchase
- Order/Transaction ID from Paddle.com
- Purchase date
- Brief explanation for the refund request
- Verification: We may ask follow-up questions to verify your identity and understand the reason for your refund request
- Processing: Once approved, refunds are processed within 5-10 business days
2.2 Response Time
- Initial Response: Within 24-48 hours of receiving your request
- Refund Decision: Within 3-5 business days after gathering necessary information
- Processing Time: 5-10 business days after approval for funds to appear in your account
2.3 Refund Method
Refunds are processed through Paddle.com and returned to your original payment method:
- Credit/Debit Card: 5-10 business days
- PayPal: 3-5 business days
- Other payment methods: As per Paddle.com's processing timelines
3. Recurring Subscription Refunds
3.1 Renewal Charges: The 30-day money-back guarantee applies only to the first purchase. Subsequent monthly renewal charges are not eligible for automatic refunds.
3.2 Cancellation Before Renewal: To avoid being charged for the next billing cycle:
- Cancel your subscription at least 24 hours before your renewal date
- Contact support@sastajugaar.com to request cancellation
- You will retain access until the end of your current billing period
3.3 Accidental Renewal: If you were charged for a renewal immediately after the 30-day guarantee period and forgot to cancel, we may offer a refund at our discretion if:
- You contact us within 7 days of the renewal charge
- You have not actively used the service during the renewal period
- You have a valid reason for not canceling earlier
4. Non-Refundable Situations
Refunds will NOT be granted in the following circumstances:
4.1 Outside Guarantee Period
- Requests made more than 30 days after initial purchase
- Multiple months of subscription payments (except the first month)
4.2 Policy Violations
- Account terminated for violating Terms of Service
- Fraudulent activity or payment chargebacks
- Abuse of the refund policy (multiple accounts, repeated refund requests)
- Sharing or reselling account credentials
4.3 Third-Party Issues
- Problems with Higgsfield.ai's platform or service (contact Higgsfield.ai directly)
- Technical issues on your end (internet connection, device compatibility)
- Changes in your personal circumstances or needs
4.4 Other Situations
- Already received a refund from SastaJugaar previously
- Purchase made through unauthorized resellers or third parties
- Requests without valid reasons or supporting information
5. Partial Refunds
We do not offer partial refunds or prorated refunds for unused portions of a billing period, except:
- When required by applicable law
- In cases of service outages lasting more than 48 hours (at our discretion)
- When we terminate your account due to our error or technical issues
6. Chargebacks and Disputes
6.1 Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us directly. We are committed to resolving issues fairly and quickly.
6.2 Chargeback Consequences: If you initiate a chargeback:
- Your account will be immediately suspended pending investigation
- You may lose access to our refund policy protections
- We will provide evidence to Paddle.com and your payment provider
- Future purchases may be restricted
- You may be liable for chargeback fees if the dispute is resolved in our favor
6.3 Dispute Resolution: We prefer to resolve disputes amicably through direct communication. Most issues can be resolved through our customer support team.
7. Service Interruptions and Technical Issues
7.1 Higgsfield.ai Platform Issues: Since we are a reseller of Higgsfield.ai subscriptions, technical issues with their platform should be directed to Higgsfield.ai's support team. We will assist with account access issues but cannot provide refunds for Higgsfield.ai's technical problems.
7.2 Account Access Issues: If you cannot access your account due to credentials not being delivered or working, contact us immediately. We will:
- Investigate and resolve the issue within 24 hours
- Provide new credentials if necessary
- Offer a refund if we cannot resolve the issue within 72 hours
7.3 Extended Outages: In case of extended service outages (more than 48 consecutive hours) that are not due to Higgsfield.ai's platform, we may offer:
- Service credit for the affected period
- Extension of your subscription at no additional cost
- Refund at our discretion
8. Refund Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page, with the "Last Updated" date revised accordingly.
Changes to the refund policy will not affect refund requests for purchases made before the policy change date.
We will make reasonable efforts to notify customers of material changes through:
- Email notification to registered email addresses
- Prominent notice on our website
9. Paddle.com Refund Processing
As Paddle.com is our Merchant of Record, all refunds are processed through their system:
9.1 Paddle's Role
- Paddle.com handles all refund transactions
- Refunds are subject to Paddle.com's processing policies
- Paddle.com will send you a refund confirmation email
- Tax refunds are automatically calculated and processed by Paddle.com
9.2 Refund Notifications
You will receive notifications from both:
- SastaJugaar: Refund approval confirmation
- Paddle.com: Refund processing confirmation and transaction details
9.3 Currency and Taxes
- Refunds are issued in the original payment currency
- Any taxes collected will be refunded according to tax regulations
- Currency exchange rates may differ from the original purchase date
10. Fair Use of Refund Policy
Our refund policy is designed to provide customer satisfaction while preventing abuse. We reserve the right to:
- Deny refunds if we suspect abuse or fraud
- Limit refunds to one per customer
- Investigate unusual patterns of purchases and refunds
- Terminate accounts that repeatedly abuse the refund policy
- Report fraudulent activity to appropriate authorities
11. Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws. Depending on your location, you may have additional rights:
11.1 European Union Consumers
- 14-day right of withdrawal under EU Consumer Rights Directive
- Right to refund for faulty digital content
- Rights under local consumer protection laws
11.2 Other Jurisdictions
Consumers in other jurisdictions may have rights under local consumer protection laws. These rights are in addition to, and not instead of, the rights outlined in this policy.
12. Contact Information for Refund Requests
For all refund-related inquiries and requests:
Please include all relevant information in your initial request to expedite processing.
13. Frequently Asked Questions
Q: How long does it take to receive a refund?
A: Once approved, refunds are processed within 5-10 business days. The exact timeline depends on your payment method and financial institution.
Q: Can I get a refund if I forgot to cancel before renewal?
A: Generally no, unless you contact us within 7 days of the renewal charge and meet certain conditions. We recommend setting a reminder to cancel before your renewal date if you don't plan to continue.
Q: What if I have technical issues with Higgsfield.ai?
A: For technical issues with the Higgsfield.ai platform, please contact Higgsfield.ai support directly. We can only assist with account access and billing issues.
Q: Do you offer prorated refunds?
A: No, we do not offer prorated refunds for unused portions of your subscription period, except where required by law.
Q: Can I get a refund after 30 days?
A: Our money-back guarantee is limited to 30 days from the initial purchase. Requests after this period will be reviewed on a case-by-case basis but are generally not approved.
Q: What if I'm not satisfied with the service?
A: If you're not satisfied, please contact us within the 30-day guarantee period. We'll work with you to address concerns or process a refund if appropriate.